CANCELLATION / RESCHEDULING POLICY
We strive to accommodate our clients to the best of our ability. All of our appointment confirmations are sent via text or email. Please honor your appointment, if you must cancel or reschedule please do so at least 24 hours* before your appointment time to avoid a late cancellation fee.
No-shows will be billed for the full (100%) amount for the appointment.
Clients who have no-showed for appointments will be asked to prepay/pay a deposit towards their visit when booking future appointments.
All appointment cancellations must be made & confirmed via telephone,text. Appointment cancellations through email are not accepted.
*A SAME DAY GROUPON CANCELLATION OR NO SHOW WILL RESULT IN THE VOUCHER BEING REDEEMED. FOR FUTURE APPOINTMENTS THE VOUCHER WILL ONLY BE FOR FACE VALUE ONLY.*
We ask that our clients to arrive promptly for their appointments to ensure sufficient time for quality results.
While there is no fee for late arrivals, the length of the appointment may be reduced due to time restraints.
Guests arriving over 15 minutes late may be asked to reschedule, as accommodating late clients may inconvenience the lash artists’ next appointments. While we will try our best to accommodate you, understand that your appointment may be rescheduled at our discretion. In this event, the cancellation/rescheduling policy will come into effect.
We accept Cash, check and all major credit cards, except American Express and Discover.